Phoenix Medical Group of Florida LLC

Telehealth Privacy Policy

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At Phoenix Medical Group of Florida, your privacy and the security of your health information are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use our telehealth services.

 

1. Information We Collect

When you use our telehealth services, we may collect the following types of information:

• Personal information such as your name, date of birth, address, phone number, and email.

• Medical information such as your medical history, medications, allergies, symptoms, and lab results.

• Technical information such as device type, IP address, and communications through our secure platform.

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2. How We Use Your Information

Your information may be used to:

• Provide medical diagnosis, treatment, and follow-up care.

• Maintain accurate health records.

• Send secure prescriptions and lab requisitions.

• Process billing, payments, and insurance claims (if applicable).

• Improve the quality of our services, clinical care, and patient safety.

We will never sell your personal health information to third parties.

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3. How We Share Your Information

We may share your health information only as permitted by law and HIPAA, including with:

 

• Authorized healthcare providers within Phoenix Medical Group for your care.

• Pharmacies, labs, or specialists when you request or when needed for treatment.

• Business associates who help us operate our telehealth platform under strict HIPAA agreements.

• Government agencies, only when required by law (e.g., public health reporting, law enforcement).

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4. Your Rights

You have the right to:

 

• Access your records – Request copies of your health information.

• Request corrections – Ask us to amend incorrect or incomplete information.

• Limit disclosures – Request restrictions on how we share your information (as legally allowed).

• Confidential communications – Request we contact you in a specific way (phone, email, mail).

• Receive a copy of this policy at any time.

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5. Data Security

We use industry-standard safeguards to protect your data:

 

• HIPAA-compliant telehealth platform with encryption.

• Secure storage of records for the legally required timeframe.

• Restricted access to patient records (only authorized staff).

• Regular security audits and staff training.

Despite our safeguards, no system is 100% secure. We encourage patients to use private networks and devices when accessing telehealth services.

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6. Telehealth Specific Considerations

• Your telehealth session may include video, audio, or electronic messaging.

• Sessions are not recorded unless required for treatment and with your written consent.

• You are responsible for ensuring your own privacy during telehealth sessions (e.g., joining from a private location).

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7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a new “Effective Date” at the top. Continued use of our telehealth services after updates indicates your agreement.  If you have any questions regarding  please contact us directly.  See contact information page for details.

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8. We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

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Telehealth Privacy Policy

 

 

Effective Date: 07/2025

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