A telehealth visit with Phoenix Medical Group is a real-time audio call or video call with your certified provider. This visit can be done from your couch, during your lunch break or in the evening when it is most convenient for you. You will receive high-quality care that is comprehensive and tailored to your needs. No need to take off work, drive to your doctor's office or take your prescriptions to a pharmacy to drop off. If your provider needs to order prescriptions, labs or radiology exams it will be sent in electronically. This online appointment offers many services like primary care, acute care, weight loss, and hormone therapy, all done with the same care as an in-person visit.

At Phoenix Medical Group of Florida, we are proud to offer a wide range of medical appointments through our telehealth platform, including primary care, acute care, weight loss management, and hormone replacement therapy. However, it's important to note that not all appointment types are suitable for telehealth. Our highly trained medical providers will conduct an initial assessment of your specific care needs to determine the most appropriate level of care for you. While telehealth can effectively address many health issues, certain conditions may require in-person visits for a more thorough evaluation and treatment. Rest assured, our team is committed to ensuring you receive the highest standard of care tailored to your needs.

Scheduling a telehealth visit is easy! Visit our website, choose the service you need, and pick a convenient time. If you're scheduling for a minor, let us know during booking. We'll send you the necessary consent forms to complete before the visit. For any questions or help, contact our support team at contact@phoenixmedicalgroupfl.com or text/call 850-902-0475.

Your visit may take place anywhere you feel comfortable and safe to discuss your medical concerns. This can take place at home from your couch, while out during errands if able to complete it safely and not while you are driving or any other time that is convenient for you. If you are on a time constraint such as while on a short break at work, please let our team know. We will make every attempt to accomadate you and work with you to complete the visit. We have different options for connecting with us including 2-way encrypted text messaging, audio or video call.

To improve your telehealth connection quality, start by testing your internet speed. Search “internet speed test” on Google and click “Run Speed Test.” Close unnecessary programs and avoid downloading large files. If your Wi-Fi isn't optimal, try using a wired Ethernet connection. If you still have issues, contact us through the portal to request an audio-only appointment. You'll receive the same high-quality care, including electronic prescriptions and other medical needs.

If you can't connect to your telehealth appointment, don't worry! Contact us via text, phone, or email. We might need to reschedule your appointment depending on the issue. Reach out through your patient portal, email us at contact@phoenixmedicalgroupfl.com, or text/call 850-902-0475. We're here to help!

Phoenix Medical Group uses a HIPPA compliant, encrypted platform with advance security measures to protect your privacy. The telehealth visit may be recorded including text messages, audio or video visits. It may be used for documentation of visit or quality and training purposes. Your information will never be shared, sold or used for any other purpose than this. Our telehealth platform is held to the same privacy standards as an in office, in-patient or hospital visit.

You absolutely can! Just ask during your visit and we will fill one out for you. We can email it to you after your visit.

Medications that are prescribed during your visit or needing refilled should be discussed during your telehealth visit. These are sent in at the end of your telehealth appointment. They are sent in electronically and directly to your preferred pharmacy. Some medications may be compounded at special compounding pharmacies that either will require shipping to your residence or you may pick them up in person.

If a medication is prescribed or refilled and requires a prior authorization by your insurance company Phoenix Medical Group will be sent a prior auth form to complete and submit. We make every effort to fill these out as soon as possible. It may take a few days for your insurance company to review the submitted documentation and approve it. If it is denied for any reason we will contact you to discuss why and alternatives.

We do not prescribe certain controlled medications for ADHD, mental health or chronic pain conditions. Discuss this with your provider and they will review all of your medications with you. They will determine if the medication meets Florida standard prescribing protocol or if you may require referral to a specialist to have the medication prescribed.

At Phoenix Medical Group of Florida we believe everyone should have access to high-quality medical care, regardless of their insurance status. That’s why we do not accept insurance and instead offer a flat-rate fee or a monthly fee, depending on the type of medical care you need. Our pricing is transparent with no hidden fees, ensuring you know exactly what you are paying for. This approach helps millions of people who do not or cannot afford insurance have the ability to still receive the best healthcare services available. Whether you need primary care, acute care, weight loss assistance, or hormone replacement therapy.

We believe that medical care should not be influenced by insurance companies or pharmaceutical companies. You should be able to choose your medical provider and not be rushed during appointments. We take the time to get to know you and work with you to reach your goals. Our team will develop a plan for tailored to you that provides options for lower cost medications and low cost labs or other diagnostic tests.

We do accept FSA/HSA payments. If you do choose to use your insurance for your visit please let us know. We are more than happy to provide you an itemized bill that can be submitted to your insurance company for reimbursement. You may also use your insurance for any medication or diagnostic testing your insurance company approves.

Our board certified providers can see pediatrics. Through telehealth visits we will see 5 years and older. Please let us know ahead of time so we can send the correct consent forms for a minor. We will assess and evaluate the child during their scheduled appointment and determine the level of care that is needed. If at any time your provider feels the child needs an in person evaluation you may referred out. Most children are relatively healthy and typically present for telehealth appointments with minor illness's or minor injuries. The guardian must be present during the telehealth appointment and provide verification of their guardianship/relationship to the child.

Yes, you can access your medical records through your patient portal. This includes visit notes, lab results, prescriptions, and more. You'll receive notifications as lab results come in. We may also ask you to upload previous records, labs, or diagnostics for review.

While a full physical exam can't be done via telehealth, we offer a modified version. Our team can assess your condition and guide you on home monitoring for things like blood pressure and blood sugar. Be actively involved by logging your readings and sharing them with us through the patient portal or secure email. This teamwork ensures you receive top-quality care.

Privacy and Compliance

At Phoenix Medical Group we take confidentiality and the privacy of protected health information very seriously. We are held to the same standards as an in-office provider would be or even a hospital. We make every attempt to keep your information safe and secure through the use of end to end encryption of all electronic software in use. We have advanced security measures in place to be HIPPA compliant and exceed most standard privacy protocols. Please review or privacy policy and our terms and agreements link.

Basic information may be collected by third party service vendors such as credit card companies, clearinghouses, and banks. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Phoenix Medical Group of Florida is securely stored and is not accessible to third parties or employees of Phoenix Medical Group of Florida except for use as indicated above.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://www.phoenixmedicalgroupfl.com , with the drawback that certain features of website may not function properly without the aid of cookies. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Phoenix Medical Group of Florida has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. We work with some of these vendors to negotiate discounted low-cost medications and diagnostics. Such vendors may have access to certain Personally Identifiable Information on a need to know the basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.

All of our employees are familiar with HIPPA compliance, security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at contact@phoenixmedicalgroupfl.com.